Responsible Gambling Policy
For the majority of people, gambling is an enjoyable leisure and entertainment activity. But for some, gambling can have negative impacts. As a result, we have developed this policy to communicate our approach to responsible gambling and minimising harm to players who may be vulnerable to problem gambling. Our betting operations are governed by this policy.
- What is Responsible Gambling?
“Responsible Gambling’ is a broad concept and involves the conduct of gambling in a manner whereby the potential for harm associated with gambling is minimised.The aim is to enable people to make informed decisions about their participation in gambling and, if harm has occurred, to provide access to gambling help services.
- What is Problem Gambling?
Problem gambling occurs where a vulnerable player lacks control over their gambling, particularly the scope and frequency of gambling, the amount of money gambled and the amount of time devoted to gambling. The negative consequences of problem gambling may include:
- the gambler suffering excessive financial losses relative to the gambler’s means;
- adverse personal effects on the gambler and/or their family;
- adverse effects on employment and work performance; and
- other costs which are borne by the community.
- Self Assessment Where difficulties may arise from gambling it is important that you address these difficulties as early as possible so that you can implement preventive measures and seek further help if needed. The list below is common signs that indicated you may be experiencing problems with your gambling:
- Do you gamble alone for long periods of time?
- Have other ever criticised your gambling?
- Do you gamble every last cent?
- Do you gamble money that is not yours or not suppose to be for gambling?
- Do you gamble to escape from a boring or unhappy life?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you stay away from work, college or school to gamble?
- Do you gamble when you should be doing something else?
- Have you lied, stolen or borrowed in order to maintain gambling habits?
- Has relationships broken down with family, friends or partners due to your gambling?
- If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?
- Do you feel depressed or even suicidal because of your gambling?
The more questions that you answer ‘yes’ to, the more likely is it that you are having difficulties with your gambling.
To undertake a personal risk assessment please visit the following link – http://www.gamblinghelponline.org.au/gambling-issues/risk-assessment/
To speak to with someone who can give advice and support, please contact one of the organisations listed below.
- Where to get help
You can call the Gambling Helpline on 1800 858 858 or visit:
- Gambling Help Online – http://www.gamblinghelponline.org.au/
- Gambling Anonymous – http://www.gansw.org.au/
- Relationships Australia – http://www.relationships.org.au/what-we-do/services/problem-gambling
Alternatively contact the Customer Support Team via [email protected] for further information and gambling support within your area.
- Responsible Gambling Policy
We are committed to helping problem gamblers identify their problem and seek assistance. Some of the ways in which we do this in operating our Service are:
- provide a self-exclusion option (temporary or permanent) to assist you to stop gambling if you, or a close friend or family member, feel that you have developed a gambling problem.
- make every reasonable effort to prevent self-excluded customers from returning and using our Service;
- provide Responsible Gambling information to our players, which is available on our website and referring players who are at risk to those resources
- train our staff about Responsible Gambling best practice at induction and have regular refresher courses
- exclude persons under the age of 18 from accessing the Service
Our Service is intended to appeal to and to only be used by persons who are at least 18 years old. As a responsible operator we are committed to actively taking steps, through our verification process, to discourage and exclude minors (under 18 years of age) from using our Service.If children have access to a Smart Phone you use to access the Service, we encourage you to download and install child protection / filtering services. Potential options include:
If you feel that you are losing control of your play and would like help in restricting your access to our Service, we offer you the option to Self-Exclude yourself from betting with us. Self-exclusion can be temporary or permanent, during which time your Account will be closed and your wagering funds, if any, remitted. If you would like to self-exclude yourself, please contact the Customer Support Team at [email protected] who will assist you to complete and return our Self-Exclusion Notice. While you are Self-Excluded you must not apply for an Account or engage in any gambling through the Service using your Account or otherwise.You may apply for your self-exclusion to be revoked with the Authority’s permission. Please contact our Customer Support Team at [email protected] for further details.
*Please note: We may close your account permanently rather than self-exclude you
- Self limitsAs part of our responsibility towards responsible gambling, if you would like to adjust the limits on your Account in relation to daily deposit and bet amounts we can implement them.
Please contact our Customer Support Team at [email protected] for further details on how you may apply self-limits to your Account.